Receptionist

MINIMUM QUALIFICATION & REQUIREMENT 

• A’Level 3 passes (or)
• O’level 5 passes
• Preference will be given to candidates with experience in a relevant field

OVERALL SCOPE

Responsible for running a smooth operation of front desk activities and ensuring a pleasant and warm experience for the guests and visitors.

SCOPE OF WORK 

• Greet guests and visitors in a friendly and professional manner, providing a warm welcome and ensuring their needs are met.
• Provide assistance, answer inquiries, and provide accurate information about the establishment's services, facilities, and local attractions.
• Handle the front desk area efficiently, including check-ins and check-outs, reservations, and room assignments.
• Attend to reservations, cancellations, and modifications of bookings.
• Maintain accurate guest records and handle billing procedures.
• Answer phone calls, take messages, and handle guest inquiries via phone, email, or in person.
• Liaise with other departments, such as housekeeping and maintenance, to ensure guest requests and concerns are addressed promptly.
• Address guest concerns, complaints, or issues in a professional and timely manner.

JOB SKILLS AND SPECIFICATIONS

• Strong Communication skills both verbally and written.
• Exceptional customer service including active listening.
• Good organizational and management skills.
• Well organized, detail-oriented and forward-thinking.
• Should possess critical thinking and problem-solving skills.
• Should be familiar with data collection and analysis.

REQUIRED DOCUMENTS

• Educational Certificates
• Job reference letters
• NID card
• CV

EMPLOYMENT TYPE

Contractual (Initially offered a one-year contract, decision to offer a permanent placement will be decided upon completion of initial contract).