Debt Collection Officer

MINIMUM QUALIFICATION & REQUIREMENT

• Diploma or MNQF level 5 Qualification in Accounting/Finance or ACCA/CIMA/CPA or relevant field (OR)
• A ‘Level 3 Passes with minimum 3 years’ in Accounting/Finance or relevant field.

OVERALL SCOPE

Overall Management of the Debt Collection Process of HDC Customers.

SCOPE OF WORK 

• Maintain up to date records of customers’ dues in Excel and in ERP system and ensure accuracy and completeness of these balances.
• Manages day-to-day operations of debt collection and ensure maximum optimization of resources.
• Implement all the necessary documentation required in the fulfilment of activities such as approval of permit requests from finance, preparing reschedule plans, meeting with customers, visiting customers etc.
• Prepare and check settlement plans/schedules for overdue customer and follow up on overdue settlements and inform customers and relevant departments in a timely manner.
• Check and follow up on issuing notices to customers regularly and allowing payment options to customers based on requirement and standards.
• Preparation of ECL and customer aging reports as per the requirement of the management.
• Prepare other monthly and weekly reports of debt collections as required.
• Coordinate with customers on a daily basis to resolve issues.
• Timely review related agreement terms and ensure they are according to HDC’s requirements/documents for other units to ensure it is written strongly enough to minimize the risk of default and loss to default. 
• Coordinate with other departments and units to ensure effective and efficient operation of customer management.
• Assist in preparation of budget and recovery forecast related to financial income by comparing related revenues/ financial incomes with prior period/budget/forecast and prepare required analytical reports.
• Reply to letters, Memos, forms and other correspondence and customer queries and ensure it is responded to in a timely manner.
• Seek options for continuous improvement and enhancement of entire unit (e.g., SOP, Training manuals formulating changes to SOP)
• Carryout necessary tasks to implement advance, automated debt management systems.

JOB SKILLS AND SPECIFICATIONS

• Familiar with accounting software’s.
• Proficiency in the use of network and PC-based software applications including menu-driven work processing, spreadsheet, database, and information reporting software.
• Strong interpersonal skills
• Should be able to work as an individual and as a flexible team player.
• Excellent writing and communication skills in English and Dhivehi.
• Should be familiar with Microsoft office package and any other software relevant

SALARY PACKAGE: 

Gross Salary of MVR.17,000.00

REQUIRED DOCUMENTS

• Accredited certificates
• Job reference letters
• NID card or Driver’s License 
• CV
• Police Report